Dental Front Desk Coordinator - Patient Experience Leader

North American Dental Group; Sylvania Township (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits

Career Growth

Dynamic Environment

Job summary

North American Dental Group is seeking a Front Desk Coordinator for Corner Dental in Sylvania, OH. This full-time role places you at the welcoming front line, greeting patients, answering calls, scheduling appointments, and handling basic financial tasks with accuracy.

You will work Monday-Thursday 7:45am-5:00pm, Friday 7:45am-3:00pm, with occasional Saturdays, and grow with paid time off, comprehensive benefits, and opportunities for career development within NADG.

Qualifications

• High School Diploma required; associate degree preferred.
• 1-5 years of customer service, insurance, or dental experience.
• Familiarity with dental software and Microsoft Office; willingness to learn.
• Strong communication, organizational, and multitasking abilities.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Dental experience

Insurance verification

Dental software

Microsoft Office

Phone etiquette

Education

High School Diploma

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator for Corner Dental in Sylvania, OH. This full-time role places you at the welcoming front line, greeting patients, answering calls, scheduling appointments, and handling basic financial tasks with accuracy.

You will work Monday-Thursday 7:45am-5:00pm, Friday 7:45am-3:00pm, with occasional Saturdays, and grow with paid time off, comprehensive benefits, and opportunities for career development within NADG.