Dental Front Desk Pro - Patient Experience Champion

North American Dental Group (NADG); Toledo (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Job summary

North American Dental Group is hiring a Front Desk Coordinator at Corner Dental (Talmadge) in Toledo, OH. You’ll be the welcoming face, handling scheduling, insurance verification, and patient communications to ensure a smooth first impression.

Role focuses on accurate financial tasks, appointment management, and coordinating with clinical staff to create an organized, friendly patient experience. A high school diploma and 1–5 years in customer service or dental settings are preferred.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Communication

Organization

Multitasking

Insurance knowledge

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is hiring a Front Desk Coordinator at Corner Dental (Talmadge) in Toledo, OH. You’ll be the welcoming face, handling scheduling, insurance verification, and patient communications to ensure a smooth first impression.

Role focuses on accurate financial tasks, appointment management, and coordinating with clinical staff to create an organized, friendly patient experience. A high school diploma and 1–5 years in customer service or dental settings are preferred.