Dental Front Desk Coordinator: Patient Concierge

North American Dental Group; Mount Juliet (TN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Healthcare Spending Account

Paid Time Off

401k

Life Insurance

Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount

Job summary

North American Dental Group in Mount Juliet, TN is seeking a Front Desk Coordinator to greet patients, verify insurance, and schedule appointments while handling front desk duties in a patient‑centric practice.

The role emphasizes dependable service, clear communication, and accuracy with financials; hours include Mon–Tue 8 am–5 pm, Wed–Thu 7 am–4 pm, Fri 7 am–2 pm, supporting a team focused on empathetic patient care.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1–5 years of customer service, insurance or dental experience.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Dependable and accurate handling of financial information and insurance verification, and end-of-day reports.
• Answer calls, greet visitors, schedule, verify and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and collect co-pays and verify insurance coverage.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance verification

Dental software

Microsoft Office

Education

High School Diploma

Associate’s degree preferred

Tools

Dental software

Job description

North American Dental Group in Mount Juliet, TN is seeking a Front Desk Coordinator to greet patients, verify insurance, and schedule appointments while handling front desk duties in a patient‑centric practice.

The role emphasizes dependable service, clear communication, and accuracy with financials; hours include Mon–Tue 8 am–5 pm, Wed–Thu 7 am–4 pm, Fri 7 am–2 pm, supporting a team focused on empathetic patient care.