Dental Front Desk Coordinator - Patient Care & Scheduling

Affordable Care, LLC; Stockton (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Supportive team

Meaningful impact on patients

Work with experienced dentists

Comprehensive training

Job summary

Affordable Dentures & Implants in Stockton, CA is seeking a Dental Front Desk Coordinator who delivers outstanding customer service, manages a fast-paced front desk, and supports a skilled dental team to create a positive patient experience. The ideal candidate has 2+ years’ dental front office experience, strong communication, and familiarity with Dentrix and CareCredit.

This role handles patient check-in/out, scheduling, insurance processing, payments, and daily office operations while

Qualifications

• 2+ years of dental front office or dental receptionist experience required
• Previous experience scheduling patients in a dental practice
• Experience using Dentrix preferred
• CareCredit experience preferred
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced dental office
• Positive attitude with a team-first mindset
• Chairside assisting or oral surgery experience is a plus but not required

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office experience

Customer service

Multitasking

Communication skills

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants in Stockton, CA is seeking a Dental Front Desk Coordinator who delivers outstanding customer service, manages a fast-paced front desk, and supports a skilled dental team to create a positive patient experience. The ideal candidate has 2+ years’ dental front office experience, strong communication, and familiarity with Dentrix and CareCredit.

This role handles patient check-in/out, scheduling, insurance processing, payments, and daily office operations while