Dental Front Office: Patient Care & Scheduling Pro

Affordable Care, LLC; Brook Park (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Affordable Dentures & Implants is seeking a diligent Dental Front Office Coordinator to be the first contact for patients. You will coordinate care, manage scheduling, and support dental staff in delivering life-changing tooth replacement solutions.

Ideal candidates have experience in a dental office, strong customer service and communication skills, and familiarity with dental practice management software. This role is on-site in a fast-paced clinic and offers growth opportunities.

Qualifications

• High school diploma or equivalent.
• Experience in a dental office or healthcare setting; treatment coordination or scheduling preferred.
• Knowledge of dental insurance verification and billing basics.
• Experience discussing treatment estimates and financing options.
• Familiarity with dental practice management software (Dentrix preferred).

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable (A/R) and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain accurate electronic dental records (EHR/EMR), patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Skills

Customer service

Communication

Problem-solving

Multitasking

Bilingual

Education

High school diploma

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Job description

Affordable Dentures & Implants is seeking a diligent Dental Front Office Coordinator to be the first contact for patients. You will coordinate care, manage scheduling, and support dental staff in delivering life-changing tooth replacement solutions.

Ideal candidates have experience in a dental office, strong customer service and communication skills, and familiarity with dental practice management software. This role is on-site in a fast-paced clinic and offers growth opportunities.