Dental Front Desk Coordinator: Patient Experience Lead

Affordable Care, LLC; Spokane (WA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Supportive team environment

Training provided

Paid holidays

Job summary

Affordable Dentures & Implants in Spokane, WA, is seeking a Dental Front Desk Coordinator to deliver outstanding patient service and keep front office operations running smoothly.

The role requires 2+ years of dental front office experience, scheduling, insurance coordination, and strong communication. You will work with Dentrix and CareCredit to support patients and coordinate with the clinical team.

Qualifications

• 2+ years of dental front office experience or dental receptionist experience.
• Experience scheduling patients in a dental practice.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including verification, claims, and patient financial communication.

Responsibilities

• Deliver outstanding customer service while ensuring front office operations run efficiently.
• Welcome patients with professionalism and compassion and create a strong first impression.
• Check patients in/out and maintain efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer calls and respond to inquiries about treatments, scheduling, pricing, financing, and policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Prepare reports and assist with administrative tasks.

Skills

Dental front office experience

Customer service

Communication

Organization

Multitasking

Tools

Dentrix

Job description

Affordable Dentures & Implants in Spokane, WA, is seeking a Dental Front Desk Coordinator to deliver outstanding patient service and keep front office operations running smoothly.

The role requires 2+ years of dental front office experience, scheduling, insurance coordination, and strong communication. You will work with Dentrix and CareCredit to support patients and coordinate with the clinical team.