Dental Front Desk Coordinator: Patient Care & Scheduling

Affordable Care, LLC; Garner (NC); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision insurance

Life insurance

Flexible spending (health & dependent)

401(k)

9 paid holidays off

10 days vacation

5 additional PTO days

Hospital indemnity

Accident insurance

Critical illness insurance

Job summary

Affordable Dentures & Implants is seeking an experienced Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver outstanding customer service and ensure smooth front office operations in a fast-paced dental practice.

The role requires strong communication, thorough insurance and scheduling knowledge, and the ability to support both administrative tasks and chairside assistance when needed.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience scheduling patients in a dental practice.
• CareCredit experience preferred.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office

Dentrix

CareCredit

Communication skills

Tools

Dentrix

Job description

Affordable Dentures & Implants is seeking an experienced Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver outstanding customer service and ensure smooth front office operations in a fast-paced dental practice.

The role requires strong communication, thorough insurance and scheduling knowledge, and the ability to support both administrative tasks and chairside assistance when needed.