Dental Front Desk Coordinator — Patient Care & Scheduling Pro

Affordable Care, LLC; Burlington (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and advancement

Comprehensive training

Supportive team environment

Job summary

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to be the first point of contact for patients, delivering outstanding service and supporting daily front office operations in a fast-paced dental practice.

With 2+ years of dental front office experience, you will schedule appointments, manage patient records in Dentrix, handle payments, discuss financing options, and coordinate care with the clinical team to ensure a seamless patient experience.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience in a fast-paced dental office.
• Excellent customer service and communication skills.

Responsibilities

• Welcome patients professionally and create a positive first impression.
• Check patients in/out and maintain efficient patient flow.
• Schedule, confirm, and coordinate appointments.
• Answer calls and respond to inquiries about treatment, scheduling, pricing, financing, and policies.
• Verify and maintain patient records using Dentrix.
• Process payments, collect balances and reconcile daily transactions.
• Discuss financing options, including CareCredit when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Prepare reports and administrative paperwork for office operations.
• Maintain a clean, organized, welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties to support the practice.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team player

Positive attitude

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to be the first point of contact for patients, delivering outstanding service and supporting daily front office operations in a fast-paced dental practice.

With 2+ years of dental front office experience, you will schedule appointments, manage patient records in Dentrix, handle payments, discuss financing options, and coordinate care with the clinical team to ensure a seamless patient experience.