Dental Front Desk Coordinator – Patient Care & Scheduling

Smile Brands Inc.; Portage (WI); On-site; USD 26,174 - 28,929; Full time

Job summary

Midwest Dental in Portage, WI, part of Smile Brands, is seeking a compassionate Patient Care Coordinator with dental/implant experience to welcome patients and keep the front desk running smoothly. You will schedule appointments, verify benefits, answer questions, and support daily operations while delivering a warm, organized, and patient‑centered experience throughout check‑in to check‑out.

This role offers growth within a collaborative team that values exceptional patient care, accuracy, and

Qualifications

• Experience in dental front office or healthcare customer service.
• Experience with oral surgery or implant coordination preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Experience with dental insurance verification and treatment coordination is a plus.
• Positive attitude, strong work ethic, commitment to outstanding patient care.
• Ability to multitask and thrive in a fast-paced, team-oriented practice.

Responsibilities

• Welcome patients and provide a friendly, professional first impression.
• Schedule appointments and manage the daily provider schedule.
• Verify insurance benefits and assist patients with financial information.
• Answer phone calls, respond to patient inquiries, and coordinate follow-up care.
• Process patient paperwork and maintain accurate electronic records.
• Collaborate with clinical and administrative team members to ensure an exceptional patient experience.
• Support office operations while maintaining a positive, organized, and efficient front desk environment.

Skills

Dental front office experience

Oral surgery/implant coordination

Communication skills

Organization/detail orientation

Dental insurance verification

Positive attitude/work ethic

Multitasking in fast-paced team

Job description

Midwest Dental in Portage, WI, part of Smile Brands, is seeking a compassionate Patient Care Coordinator with dental/implant experience to welcome patients and keep the front desk running smoothly. You will schedule appointments, verify benefits, answer questions, and support daily operations while delivering a warm, organized, and patient‑centered experience throughout check‑in to check‑out.

This role offers growth within a collaborative team that values exceptional patient care, accuracy, and