Dental Front Desk Coordinator - Patient Care & Scheduling

HighFive Healthcare; Paducah (KY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short- and long-term disability

Paid time off (PTO)

401(k) plan with company match

Job summary

Purchase Endodontics is seeking a friendly Front Office Assistant to support patient-focused care from the first phone call to post-treatment follow-up. The ideal candidate embraces a learning mindset, a kind demeanor with patients, and a positive attitude.

Responsibilities include verifying insurance, managing EMR data, scheduling, greeting patients, handling payments, and coordinating with the clinical team to ensure a smooth, welcoming experience for every patient.

Qualifications

• Previous receptionist or front office experience in a dental or endodontic office preferred but not required.
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to stay organized in a busy environment.
• Positive attitude and a willingness to learn and support the team.

Responsibilities

• Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
• Enter and manage patient information using EMR systems.
• Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
• Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
• File and follow up on insurance claims with proper documentation for timely processing.
• Schedule and confirm clinical and surgical appointments.
• Greet patients upon arrival and assist with check-in and check-out processes.
• Prepare patient charts and maintain daily schedules for the clinical team.
• Maintain a clean and organized front desk area while multitasking efficiently.
• Collaborate with team members to ensure a smooth and positive patient experience.

Skills

Communication skills

Customer service

Detail orientation

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Purchase Endodontics is seeking a friendly Front Office Assistant to support patient-focused care from the first phone call to post-treatment follow-up. The ideal candidate embraces a learning mindset, a kind demeanor with patients, and a positive attitude.

Responsibilities include verifying insurance, managing EMR data, scheduling, greeting patients, handling payments, and coordinating with the clinical team to ensure a smooth, welcoming experience for every patient.