Front Office Assistant

HighFive Healthcare; Paducah (KY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short- and long-term disability

Paid time off (PTO)

401(k) plan with company match

Job summary

Purchase Endodontics is seeking a friendly Front Office Assistant to support patient-focused care from the first phone call to post-treatment follow-up. The ideal candidate embraces a learning mindset, a kind demeanor with patients, and a positive attitude.

Responsibilities include verifying insurance, managing EMR data, scheduling, greeting patients, handling payments, and coordinating with the clinical team to ensure a smooth, welcoming experience for every patient.

Qualifications

• Previous receptionist or front office experience in a dental or endodontic office preferred but not required.
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to stay organized in a busy environment.
• Positive attitude and a willingness to learn and support the team.

Responsibilities

• Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
• Enter and manage patient information using EMR systems.
• Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
• Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
• File and follow up on insurance claims with proper documentation for timely processing.
• Schedule and confirm clinical and surgical appointments.
• Greet patients upon arrival and assist with check-in and check-out processes.
• Prepare patient charts and maintain daily schedules for the clinical team.
• Maintain a clean and organized front desk area while multitasking efficiently.
• Collaborate with team members to ensure a smooth and positive patient experience.

Skills

Communication skills

Customer service

Detail orientation

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Description

Purchase Endodontics is looking for a friendly, detail-oriented Front Office Assistant to join our patient-focused team. Our goal is to provide an exceptional experience for every patient, from their first phone call to their post-treatment follow-up.

The ideal candidate brings a willingness to learn, a kind and caring approach with patients, and a positive attitude.

Responsibilities

• Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
• Accurately enter and manage patient information using EMR systems.
• Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
• Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
• File and follow up on insurance claims, ensuring proper documentation for timely processing.
• Schedule and confirm clinical and surgical appointments.
• Greet patients warmly upon arrival and assist with check-in and check-out processes.
• Prepare patient charts and maintain daily schedules for the clinical team.
• Maintain a clean and organized front desk area while multitasking efficiently.
• Collaborate with team members to ensure a smooth and positive patient experience.

Requirements

• Previous receptionist or front office experience in a dental or endodontic office preferred but not required.
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to stay organized in a busy environment.
• Positive attitude and a willingness to learn and support the team.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability coverage
• Paid time off (PTO)
• 401(k) plan with company match

If you’re a dependable team player who enjoys working with patients and values a collaborative, supportive environment, we’d love to hear from you!