Dental Front Desk Coordinator - Patient Care & Scheduling

Colonial Group; Kinston (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and advancement

Supportive team environment

Meaningful impact on patients’ lives

Work with experienced dental pros

Comprehensive new hire training

Job summary

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver outstanding customer service, manage daily front office operations, and support a dental team in a fast-paced practice.

Responsibilities include checking in/out patients, scheduling, answering inquiries, handling payments, and assisting with insurance processes. Experience with Dentrix and CareCredit is preferred; a patient-centered, organized

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience using Dentrix preferred.
• CareCredit experience preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, and patient financial communication.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer inquiries regarding treatment, scheduling, pricing, financing, and policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized reception area.
• Assist the clinical team with chairside support when needed.

Skills

Dental front office experience

Customer service

Communication skills

Organizational skills

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver outstanding customer service, manage daily front office operations, and support a dental team in a fast-paced practice.

Responsibilities include checking in/out patients, scheduling, answering inquiries, handling payments, and assisting with insurance processes. Experience with Dentrix and CareCredit is preferred; a patient-centered, organized