Dental Front Desk Coordinator: Patient Experience Lead

Colonial Group; Vancouver (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Team-oriented environment

Comprehensive training

Job summary

Affordable Dentures & Implants is seeking an experienced Dental Front Desk Coordinator to be the first point of contact for patients, delivering outstanding service and supporting efficient front office operations. You will manage welcoming patients, check-ins/outs, scheduling, and patient flow to ensure a smooth daily rhythm.

Join a fast-paced practice where you will maintain patient records in Dentrix, discuss financing options like CareCredit, and handle insurance documentation with care.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience scheduling patients in a dental practice.
• Experience using Dentrix preferred.
• CareCredit experience preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced dental office.
• Positive attitude with a team-first mindset.
• Chairside assisting or oral surgery experience is a plus but not required.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office experience

Customer service

Multitasking

Communication

Dental terminology

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking an experienced Dental Front Desk Coordinator to be the first point of contact for patients, delivering outstanding service and supporting efficient front office operations. You will manage welcoming patients, check-ins/outs, scheduling, and patient flow to ensure a smooth daily rhythm.

Join a fast-paced practice where you will maintain patient records in Dentrix, discuss financing options like CareCredit, and handle insurance documentation with care.