Dental Front Desk Coordinator — Patient Care Specialist

Affordable Care, LLC; Spokane (WA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Training provided

Group medical and dental insurance

Vision insurance

Life insurance

Flexible spending (health and care)

401(k)

9 paid holidays

10 days of vacation

5 additional PTO days

Ancillary benefits: hospital indemnity

Job summary

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to be the welcoming first point of contact, managing appointments, payments, and patient records with Dentrix. You will help deliver an exceptional patient experience in a fast-paced dental office.

The role requires 2+ years of dental front office experience, strong customer service, and the ability to handle multiple tasks efficiently. Training and benefit options are provided as part of a supportive team environment.

Qualifications

• 2+ years of dental front office or receptionist experience.
• Experience scheduling patients in a dental practice.
• Experience using Dentrix preferred.
• CareCredit experience preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, posting, follow-up, and patient financial communication.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced dental office.
• Positive attitude with a team-first mindset.
• Chairside assisting or oral surgery experience is a plus but not required.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office experience

Patient scheduling

Dentrix experience

CareCredit experience

Customer service

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to be the welcoming first point of contact, managing appointments, payments, and patient records with Dentrix. You will help deliver an exceptional patient experience in a fast-paced dental office.

The role requires 2+ years of dental front office experience, strong customer service, and the ability to handle multiple tasks efficiently. Training and benefit options are provided as part of a supportive team environment.