Dental Front Desk Coordinator: Patient Care & Growth

Affordable Care, LLC; Stockton (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Training provided

Health, dental, and vision insurance

401(k) plan

9 paid holidays

Job summary

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to be the first point of contact for patients and to ensure smooth front office operations in a busy dental practice.

You will welcome patients, manage check-in/check-out, schedule appointments, handle calls, process payments, discuss financing options like CareCredit, and support insurance processing while maintaining accurate patient records in a fast-paced environment.

Qualifications

• 2+ years of dental front office or dental receptionist experience required
• Experience scheduling patients in a dental practice
• Experience using Dentrix preferred
• CareCredit experience preferred
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, follow-up, and patient communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced dental office
• Positive attitude with a team-first mindset
• Chairside assisting or oral surgery experience is a plus but not required

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office

Customer service

Communication skills

Organizational skills

Multitasking

Team player

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to be the first point of contact for patients and to ensure smooth front office operations in a busy dental practice.

You will welcome patients, manage check-in/check-out, schedule appointments, handle calls, process payments, discuss financing options like CareCredit, and support insurance processing while maintaining accurate patient records in a fast-paced environment.