Dental Front Desk Coordinator — Patient Experience Champion

Colonial Group; Lynchburg (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Team-oriented environment

Impact on patients

Work with dentists

New hire training

Job summary

Affordable Dentures & Implants is seeking an experienced Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver outstanding customer service while ensuring smooth front-office operations in a fast-paced dental practice.

The role involves welcoming patients, scheduling, billing, insurance coordination, and supporting the clinical team as needed. Dentrix expertise and CareCredit knowledge are preferred.

Qualifications

• Minimum 2 years of dental front office or receptionist experience.
• Experience scheduling patients in a dental practice.
• Dentrix experience preferred.
• CareCredit experience preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process: verification, benefits review, claim submission, pre-authorizations, payment posting, follow-up, and patient financial communication.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced dental office.
• Positive attitude with a team-first mindset.
• Chairside assisting or oral surgery experience is a plus but not required.

Responsibilities

• Welcome patients with professionalism and compassion, creating an exceptional first impression.
• Check patients in and out while maintaining an efficient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer inbound calls and respond to treatment, scheduling, pricing, financing, and policies inquiries.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Prepare reports and administrative paperwork to support office operations.
• Keep reception area clean, organized, and welcoming.
• Assist the clinical team with chairside support when needed.

Skills

Dental front office experience

Customer service

Communication

Organizational skills

Team player

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking an experienced Dental Front Desk Coordinator to be the first point of contact for patients. You will deliver outstanding customer service while ensuring smooth front-office operations in a fast-paced dental practice.

The role involves welcoming patients, scheduling, billing, insurance coordination, and supporting the clinical team as needed. Dentrix expertise and CareCredit knowledge are preferred.