Dental Front Office Assistant

Colonial Group; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team-oriented environment

Impactful work

Mentorship with dentists

Training & onboarding

Job summary

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first contact for patients and support a fast-paced dental practice. In this role you will welcome patients, check in/out, schedule appointments, handle inquiries, verify insurance, and assist the clinical team as needed.

Strong communication and organization are essential. Experience with Dentrix and CareCredit is preferred, and you will undergo comprehensive training to ensure exemplary patient

Qualifications

• 2+ years of dental front office experience
• Experience scheduling patients in a dental practice
• Experience using Dentrix preferred
• CareCredit experience preferred
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing full dental insurance processes including verification, benefits, claims and patient financial communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced dental office
• Chairside assisting experience is a plus, not required

Responsibilities

• Welcome patients with professionalism and compassion and create a positive first impression
• Check patients in and out while maintaining efficient flow
• Schedule, confirm, and coordinate appointments
• Answer calls and respond to inquiries re treatment, scheduling, pricing, financing, and policies
• Verify and maintain patient records using Dentrix
• Process payments, collect balances, and reconcile daily transactions
• Discuss financing options such as CareCredit when appropriate
• Assist patients with insurance documentation and claims information
• Maintain accurate patient records and documentation
• Follow up with prospective patients and encourage scheduling
• Order and maintain office supplies and administrative materials
• Support office operations with reports and paperwork
• Maintain a clean, welcoming reception area
• Provide chairside assistance to clinical team when needed
• Perform additional duties to support practice success

Skills

Customer service

Communication

Organizational skills

Multitasking

Team player

Tools

Dentrix

CareCredit

Job description

Join Affordable Dentures & Implants and Help Create Healthy, Confident Smiles!

Are you an experienced Dental Front Office Professional who enjoys helping patients and thrives in a fast-paced dental practice? Affordable Dentures & Implants is seeking a friendly, organized, and customer-focused Dental Front Desk Coordinator to be the first point of contact for our patients.

In this role, you'll play a vital part in creating an exceptional patient experience while supporting a team dedicated to transforming lives through high-quality tooth replacement solutions. If you have a passion for patient care, excellent communication skills, and experience working in a dental office, we'd love to meet you!

Why Join Us?

• Competitive compensation
• Career growth and advancement opportunities
• Supportive, team-oriented work environment
• Make a meaningful impact on patients' lives every day
• Work alongside experienced dentists and dental professionals
• Comprehensive new hire training and onboarding provided

What You'll Do

As our Dental Front Desk Coordinator, you will be responsible for delivering outstanding customer service while ensuring the daily operations of the front office run efficiently.

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Qualifications

• 2+ years of dental front office or dental receptionist experience required
• Previous experience scheduling patients in a dental practice
• Experience using Dentrix preferred
• CareCredit experience preferred
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced dental office
• Positive attitude with a team-first mindset
• Chairside assisting or oral surgery experience is a plus but not required

We're Looking For Someone Who Is:

• Friendly, professional, and compassionate
• Detail-oriented and highly organized
• Comfortable managing multiple priorities
• Passionate about delivering exceptional patient experiences
• Dependable, motivated, and eager to grow within a successful dental practice

Keywords: Dental Front Office, Dental Receptionist, Front Desk Coordinator, Patient Care Coordinator, Dental Office Administrator, Dental Scheduling, Dentrix, Dental Insurance, Patient Services, CareCredit, Dental Office, Treatment Coordinator, Dental Administrative Assistant.