Dental Front Desk Coordinator - Patient Care & Insurance

Pittsfield Dental; Lakewood (MA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Paid time off

Job summary

Pittsfield Dental in Pittsfield, MA is seeking a friendly, organized Dental Receptionist / Front Desk Coordinator to join our growing team. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain accurate records while ensuring HIPAA compliance.

Ideal candidates have professional, reliable, and customer-focused demeanor and are comfortable using dental practice management software.

Qualifications

• Previous dental front desk experience preferred.
• Knowledge of dental insurance, billing, and claims processing is a strong plus.
• Familiarity with dental practice management software is preferred.
• Excellent communication, multitasking, and organizational skills.
• Comfortable working with computers and managing multiple responsibilities.
• Professional, reliable, punctual, and team-oriented.
• Ability to remain calm and courteous in a busy dental office.
• Willingness to learn and grow with the practice.

Responsibilities

• Greet patients warmly and provide excellent customer service.
• Schedule, confirm, and coordinate patient appointments.
• Answer phone calls, respond to patient inquiries, and manage emails.
• Verify dental insurance eligibility and benefits.
• Submit insurance claims, follow up on outstanding claims, and assist with prior authorizations.
• Explain treatment plans, insurance coverage, and patient financial responsibilities.
• Collect payments and maintain accurate patient accounts.
• Maintain patient records and ensure HIPAA compliance.
• Coordinate effectively with dentists, hygienists, dental assistants, and management.
• Help maintain an organized, efficient, and productive front desk.

Skills

Excellent communication

Multitasking

Organizational skills

Customer service

Team-oriented

Tools

Dental practice management software

Job description

Pittsfield Dental in Pittsfield, MA is seeking a friendly, organized Dental Receptionist / Front Desk Coordinator to join our growing team. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain accurate records while ensuring HIPAA compliance.

Ideal candidates have professional, reliable, and customer-focused demeanor and are comfortable using dental practice management software.