Dental Front Desk Specialist — Patient Experience & Growth

North American Dental Group (NADG); Saint Petersburg (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Saint Petersburg, FL to deliver friendly, patient-centered front desk support. You will manage scheduling, insurance verification, and patient communications, helping ensure accurate financial transactions and a smooth patient experience.

The role emphasizes attention to detail, proficient use of dental software, and excellent customer service to uphold our commitment to high-quality dental care.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• 1–5 years of customer service or dental front desk experience preferred.
• Knowledge of dental software and MS Office; ability to learn new programs.

Responsibilities

• Handle financial information with accuracy, verify insurance, and prepare end-of-day reports.
• Perform clerical tasks: mail, scanning, photocopying; answer calls; greet visitors; schedule and confirm appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and payment options; collect co-pays; verify coverage.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance verification

Dental terminology

Education

High School Diploma

Associate's degree (preferred)

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator in Saint Petersburg, FL to deliver friendly, patient-centered front desk support. You will manage scheduling, insurance verification, and patient communications, helping ensure accurate financial transactions and a smooth patient experience.

The role emphasizes attention to detail, proficient use of dental software, and excellent customer service to uphold our commitment to high-quality dental care.