Dental Front Desk Coordinator — Elevate Patient Experience

Colonial Group; Greensboro (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Training provided

Team environment

Job summary

Affordable Dentures & Implants in Greensboro, NC is seeking a friendly Dental Front Desk Coordinator to deliver outstanding patient service and manage front office operations efficiently.

The role requires 2+ years front office experience, proficiency with Dentrix and CareCredit, and a patient-focused approach in a fast-paced dental practice. You will handle check-ins/outs, scheduling, payments, insurance documentation, and collaboration with the clinical team.

Qualifications

• 2+ years of dental front office or dental receptionist experience is required.
• Experience handling patient scheduling and front desk duties in a dental office is essential.
• Experience using Dentrix and familiarity with CareCredit is preferred.

Responsibilities

• Welcome patients with professionalism and compassion and create a positive first impression.
• Check patients in and out while maintaining efficient flow.
• Schedule, confirm, and coordinate appointments.
• Answer calls and respond to questions about treatment, scheduling, pricing, financing, and policies.
• Verify and maintain patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients to encourage scheduling.
• Order and maintain office supplies and materials.
• Support office operations with reports and paperwork.
• Keep reception area clean, organized, and welcoming.
• Assist the clinical team with chairside support when needed.

Skills

Dental front office

Customer service

Communication

Organization

Multitasking

Fast-paced environment

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants in Greensboro, NC is seeking a friendly Dental Front Desk Coordinator to deliver outstanding patient service and manage front office operations efficiently.

The role requires 2+ years front office experience, proficiency with Dentrix and CareCredit, and a patient-focused approach in a fast-paced dental practice. You will handle check-ins/outs, scheduling, payments, insurance documentation, and collaboration with the clinical team.