Front Desk Coordinator — Dental Office & Patient Care

Affordable Care, LLC; Saint Peters (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training provided

Group medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid holidays

Paid vacation

PTO days

Ancillary insurance options

Job summary

Affordable Dentures & Implants is seeking a friendly, organized Dental Front Desk Coordinator to be the first point of contact for patients. You will manage front office operations, schedule appointments, process payments, and assist the clinical team to ensure a smooth patient experience.

The role emphasizes exceptional customer service, accurate records, and effective communication with patients, insurance, and care options.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience scheduling patients in a dental practice.
• Knowledge of Dentrix and CareCredit preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office experience

Customer service

Scheduling

Dentrix

CareCredit

Tools

Dentrix

Job description

Affordable Dentures & Implants is seeking a friendly, organized Dental Front Desk Coordinator to be the first point of contact for patients. You will manage front office operations, schedule appointments, process payments, and assist the clinical team to ensure a smooth patient experience.

The role emphasizes exceptional customer service, accurate records, and effective communication with patients, insurance, and care options.