Patient-First Dental Front Desk Coordinator

Colonial Group; Houston (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Affordable Dentures & Implants in Houston, TX is seeking a Dental Front Desk Coordinator to deliver outstanding patient service and keep the front office running smoothly.

You will greet patients, check in/out, schedule appointments, handle calls, verify insurance, discuss financing like CareCredit, and support the clinical team as needed. Experience in a dental office and Dentrix familiarity are essential.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Previous experience scheduling patients in a dental practice.
• Experience using Dentrix preferred.
• CareCredit experience preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced dental office.
• Positive attitude with a team-first mindset.
• Chairside assisting or oral surgery experience is a plus but not required.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office

Scheduling expertise

CareCredit experience

Tools

Dentrix

Job description

Affordable Dentures & Implants in Houston, TX is seeking a Dental Front Desk Coordinator to deliver outstanding patient service and keep the front office running smoothly.

You will greet patients, check in/out, schedule appointments, handle calls, verify insurance, discuss financing like CareCredit, and support the clinical team as needed. Experience in a dental office and Dentrix familiarity are essential.