Dental Front Desk & Patient Experience Coordinator

Affordable Care, LLC; Lubbock (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive new hire training

Supportive team environment

Job summary

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to be the first contact for patients. You will ensure a seamless front office operation, delivering outstanding service, and supporting a busy dental practice.

The role requires 2+ years of front desk or receptionist experience in a dental setting, proficiency with Dentrix, and comfort discussing financing options like CareCredit. Training provided; strong teamwork and communication are essential.

Qualifications

• 2+ years of dental front office or dental receptionist experience required.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front desk experience

Patient scheduling

Customer service

Organizational skills

Multitasking

Team player

Attention to detail

Communication

Scheduling software

Tools

Dentrix

Job description

Affordable Dentures & Implants is seeking a Dental Front Desk Coordinator to be the first contact for patients. You will ensure a seamless front office operation, delivering outstanding service, and supporting a busy dental practice.

The role requires 2+ years of front desk or receptionist experience in a dental setting, proficiency with Dentrix, and comfort discussing financing options like CareCredit. Training provided; strong teamwork and communication are essential.