Dental Front Desk Coordinator: Elevate Patient Experience

Colonial Group; Fort Myers (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive new hire training

Job summary

Affordable Dentures & Implants in Fort Myers is seeking a friendly Dental Front Desk Coordinator to be the first point of contact for patients. If you excel at welcoming patients, managing appointments, and maintaining accurate records in a fast-paced dental office, we'd love to meet you.

The role requires 2+ years in dental front office, Dentrix experience, and strong customer service. You will handle check-ins/outs, scheduling, insurance coordination, payments, and support to the clinical team

Qualifications

• 2+ years of dental front office or dental receptionist experience required.
• Experience using Dentrix preferred.
• CareCredit experience preferred.
• Knowledge of dental terminology, treatment planning, and patient scheduling.
• Experience managing the full dental insurance process, including verification, benefit review, claim submission, and patient financial communication.
• Excellent customer service and communication skills.

Responsibilities

• Welcome patients with professionalism and compassion while creating an exceptional first impression.
• Check patients in and out while maintaining an efficient patient flow.
• Schedule, confirm, and coordinate patient appointments.
• Answer incoming calls and respond to patient inquiries regarding treatment, scheduling, pricing, financing, and office policies.
• Verify and maintain accurate patient records using Dentrix.
• Process payments, collect balances, and reconcile daily transactions.
• Discuss financing options, including CareCredit, when appropriate.
• Assist patients with insurance documentation and claim information.
• Maintain accurate patient records and documentation.
• Follow up with prospective patients and encourage scheduling.
• Order and maintain office supplies and administrative materials.
• Support office operations by preparing reports and administrative paperwork.
• Maintain a clean, organized, and welcoming reception area.
• Assist the clinical team with chairside support when needed.
• Perform additional duties as assigned to support the success of the practice.

Skills

Dental front office experience

Excellent customer service

Strong organizational skills

Communication skills

Tools

Dentrix

Job description

Affordable Dentures & Implants in Fort Myers is seeking a friendly Dental Front Desk Coordinator to be the first point of contact for patients. If you excel at welcoming patients, managing appointments, and maintaining accurate records in a fast-paced dental office, we'd love to meet you.

The role requires 2+ years in dental front office, Dentrix experience, and strong customer service. You will handle check-ins/outs, scheduling, insurance coordination, payments, and support to the clinical team