Front Desk Coordinator

North American Dental Group (NADG); Lombard (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO

401(k)

Career growth opportunities

Continuing education

Job summary

North American Dental Group is seeking a Treatment Plan Coordinator for Grove Dental in Lombard, IL. The role focuses on welcoming patients, handling financial tasks, and coordinating scheduling to ensure smooth operations.

The position requires strong communication and multitasking abilities, with 1–5 years in customer service or dental settings. A high school diploma is required, and familiarity with dental software plus Microsoft Office is preferred.

Qualifications

• High School Diploma or equivalent is required or a suitable alternative.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office; willingness to learn new programs.
• Strong communication, organizational, and multitasking skills are essential.

Responsibilities

• Handle financial tasks such as co-payment collection, insurance verification, and daily reporting.
• Perform administrative duties including sorting mail, scanning, and photocopying.
• Answer calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures, policies, and services to patients clearly and empathetically.
• Present financial arrangements and policies to patients professionally.

Skills

Communication

Organization

Multitasking

Customer service

Insurance knowledge

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Overview

Treatment Plan Coordinator - Be the First Smile Patients See!

Location: Grove Dental - Lombard, IL

Job Type: Full-time

Pay: $20.00-$25.00/hour based on experience

About Us

At our practice, patient care isn't just what we do-it's who we are. With empathy as our guiding principle, we're dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we're equipped with the tools and support to deliver excellent care.

Your Work Schedule

Monday-Friday 7:45am-5:00pm

• Must be available 2 Saturdays a month. Will have 2 days off during the week when working a Saturday.

Your Role as a Front Desk Coordinator

As a Treatment Plan Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You'll Need To Succeed

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

• Paid Time Off : Competitive PTO that grows with your career.
• Comprehensive Benefits : Including 401(k).
• Career Growth : Access to continuing education and development opportunities.
• Dynamic Environment : Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression?

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.

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