Treatment Plan Coordinator | Front Desk Concierge

North American Dental Group (NADG); Lombard (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO

401(k)

Career growth opportunities

Continuing education

Job summary

North American Dental Group is seeking a Treatment Plan Coordinator for Grove Dental in Lombard, IL. The role focuses on welcoming patients, handling financial tasks, and coordinating scheduling to ensure smooth operations.

The position requires strong communication and multitasking abilities, with 1–5 years in customer service or dental settings. A high school diploma is required, and familiarity with dental software plus Microsoft Office is preferred.

Qualifications

• High School Diploma or equivalent is required or a suitable alternative.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office; willingness to learn new programs.
• Strong communication, organizational, and multitasking skills are essential.

Responsibilities

• Handle financial tasks such as co-payment collection, insurance verification, and daily reporting.
• Perform administrative duties including sorting mail, scanning, and photocopying.
• Answer calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures, policies, and services to patients clearly and empathetically.
• Present financial arrangements and policies to patients professionally.

Skills

Communication

Organization

Multitasking

Customer service

Insurance knowledge

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Treatment Plan Coordinator for Grove Dental in Lombard, IL. The role focuses on welcoming patients, handling financial tasks, and coordinating scheduling to ensure smooth operations.

The position requires strong communication and multitasking abilities, with 1–5 years in customer service or dental settings. A high school diploma is required, and familiarity with dental software plus Microsoft Office is preferred.