Dental Front Desk Coordinator

​Florida Dental As; Lakeland (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Florida Dental As is seeking a front desk support role to interact with patients in person and over the phone, handling registrations and basic paperwork under the Office Manager. The position requires strong customer service and clerical skills, with familiarity in dental insurance processes and EagleSoft software.

Responsibilities include scheduling, insurance verification, chart handling, and coordinating with the orthodontic team during morning huddles.

Qualifications

• Basic clerical and administrative skills.
• Excellent customer service with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.

Responsibilities

• Greet and assist patients over the phone and in person with excellent service.
• Check in patients and complete registrations under Office Manager.
• Schedule appointments within standard operating procedures.
• Verify insurance and pre-authorizations; link in EagleSoft as directed.
• Prepare charts and complete checkout with accurate documentation.
• Keep front desk area clean and participate in meetings.

Skills

Clerical & admin

Customer service

Insurance & dental terms

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Florida Dental As is seeking a front desk support role to interact with patients in person and over the phone, handling registrations and basic paperwork under the Office Manager. The position requires strong customer service and clerical skills, with familiarity in dental insurance processes and EagleSoft software.

Responsibilities include scheduling, insurance verification, chart handling, and coordinating with the orthodontic team during morning huddles.