Dental Front Desk Concierge | Patient Care & Scheduling

42 North Dental; Maryland; On-site; USD 36,000 - 48,000; Full time

Job summary

42 North Dental is seeking a Patient Care Representative to serve as the front line for patient communication, coordinating appointments, educating patients on treatment plans and financial responsibilities.

The role focuses on exceptional patient service, accurate data entry, insurance verification, and HIPAA compliance, supporting dentists and practice operations in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Clear speaking and telephone voice.
• Comfortable in a computerized environment.
• Ability to multitask.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person.
• Schedule and confirm appointments.
• Review and educate patients on treatment plans and financial responsibilities.
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information.
• Respond to and reply to requests for information.
• Maintain strict compliance with HIPAA and patient privacy.
• Perform other related job duties as assigned.

Skills

Customer service

Phone etiquette

Positive attitude

Computer literacy

Multitasking

Job description

42 North Dental is seeking a Patient Care Representative to serve as the front line for patient communication, coordinating appointments, educating patients on treatment plans and financial responsibilities.

The role focuses on exceptional patient service, accurate data entry, insurance verification, and HIPAA compliance, supporting dentists and practice operations in a fast-paced environment.