Dental Front Desk Administrative Assistant

DirectDental; Marietta (GA); On-site; USD 30,000 - 34,000; Full time

Job summary

DirectDental, a specialty dental practice, seeks a friendly Dental Front Office Coordinator to join our team in Georgia. You will greet patients, manage scheduling, verify insurance, and ensure a welcoming, professional experience for every patient.

The ideal candidate has dental front office experience, strong insurance knowledge, excellent communication skills, and the ability to maintain an organized, efficient front desk while coordinating specialty treatment appointments and referrals.

Qualifications

• Previous dental front office experience required.
• Strong knowledge of dental insurance, benefit verification, claims, and follow-up.
• Excellent verbal and written communication skills.
• Professional appearance and phone etiquette.
• Organizational skills and attention to detail.
• Ability to multitask and work well in a team.

Responsibilities

• Greet patients warmly in person and on the phone.
• Manage patient scheduling, appointments, confirmations, and check-in/check-out.
• Verify dental insurance benefits and eligibility.
• Understand dental insurance plans, coverage, limitations, waiting periods, and frequency restrictions.
• Prepare and submit insurance claims and follow up on outstanding claims.
• Review treatment estimates and explain insurance benefits and patient financial responsibilities.
• Collect copayments, deductibles, and outstanding balances.
• Maintain accurate patient records and update information in the practice management system.
• Communicate professionally with patients, referring offices, insurance companies, and team members.
• Assist with coordinating specialty treatment appointments and referrals.
• Help maintain an organized, efficient, and positive front office environment.

Skills

Dental front office

Insurance knowledge

Verbal communication

Written communication

Phone etiquette

Organizational skills

Team player

Punctual

Tools

Practice management system

Job description

Specialty Dental Practice

We are looking for an enthusiastic, friendly, and detail-oriented Dental Front Office Coordinator to join our specialty dental practice!

We are seeking someone who genuinely enjoys working with people, has a pleasant personality, a positive attitude, and takes pride in providing exceptional patient service. The ideal candidate has previous dental front office experience, strong insurance knowledge, excellent communication skills, and the ability to create a welcoming and professional experience for every patient.

Responsibilities

• Greet patients warmly in person and on the phone.
• Manage patient scheduling, appointments, confirmations, and check-in/check-out.
• Verify dental insurance benefits and eligibility.
• Understand dental insurance plans, coverage, limitations, waiting periods, and frequency restrictions.
• Prepare and submit insurance claims and follow up on outstanding claims.
• Review treatment estimates and explain insurance benefits and patient financial responsibilities.
• Collect copayments, deductibles, and outstanding balances.
• Maintain accurate patient records and update information in the practice management system.
• Communicate professionally with patients, referring offices, insurance companies, and team members.
• Assist with coordinating specialty treatment appointments and referrals.
• Help maintain an organized, efficient, and positive front office environment.

What We Are Looking For

• Previous dental front office experience required.
• Strong knowledge of dental insurance, benefit verification, claims, and insurance follow-up.
• Excellent verbal and written communication skills.
• A friendly, outgoing, and pleasant personality.
• A positive attitude and a genuine desire to help others.
• Professional appearance and excellent phone etiquette.
• Strong organizational skills and attention to detail.
• Ability to multitask, stay organized, and work well in a team environment.
• Dependable, punctual, proactive, and willing to go the extra mile.
• Experience in a dental specialty practice is a plus!

The Ideal Candidate

We believe personality and attitude are just as important as experience. We want someone who smiles, enjoys interacting with patients, brings positive energy to the office, and understands that every patient interaction matters.

We are looking for a team player who takes ownership of their responsibilities, communicates well, handles challenges with professionalism, and contributes to a supportive and upbeat workplace.

Why Join Our Team?

• Work with a professional and supportive specialty dental team.
• Be part of a practice that values excellent patient care and outstanding customer service.
• Enjoy a positive, team-oriented work environment.
• Have the opportunity to grow your skills and become an important part of our practice.

Compensation:

• $22-$25/hour