Dental Front Office

Lakeside Dental Solutions; Rockwall (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

PTO and paid holidays

Medical and Vision insurance

Wellness benefits

Training and ongoing support

Career growth opportunities

Collaborative work environment

Job summary

Lakeside Dental Solutions in Rockwall, TX is seeking a friendly, organized front desk professional to support daily operations of a busy dental practice. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain accurate records.

This role emphasizes clear communication, confidentiality, teamwork, and delivering excellent patient service. We offer training, competitive pay based on experience, PTO, medical/vision benefits, and a supportive environment to

Qualifications

• Experience in dental or medical front office preferred.
• Strong customer service and communication skills.
• Attention to detail and organizational abilities.
• Proficient with scheduling and patient management software.
• Ability to multitask in a fast-paced environment.
• Billing and insurance verification knowledge preferred.
• Maintain confidentiality and follow office policies.
• Bilingual in English and Spanish required.

Responsibilities

• Greet patients warmly and provide a positive first impression.
• Answer phone, respond to inquiries, and schedule appointments.
• Verify patient information and maintain records in the practice management system.
• Assist with patient check-in and check-out.
• Collect payments, process insurance information, and explain financial responsibilities.
• Coordinate appointment reminders, confirmations, and follow-up communication.
• Support treatment presentation and explain next steps.
• Collaborate with clinical and administrative team to ensure smooth operations.
• Maintain a clean, organized front desk area.
• Handle sensitive information with discretion and confidentiality.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Scheduling software

Multi-tasking

Confidentiality

Bilingual English/Spanish

Tools

Practice management system

EHR

Billing software

Job description

We are seeking a friendly, organized, and detail-oriented dental office professional to support the daily operations of a busy dental practice. In this role, you will help create a welcoming patient experience while managing front office responsibilities with accuracy and professionalism. The ideal candidate enjoys working in a team-oriented environment, communicates clearly, and is committed to delivering excellent service.

Responsibilities

• Greet patients warmly and provide a positive first impression of the practice
• Answer phone calls, respond to inquiries, and schedule appointments efficiently
• Verify patient information and maintain accurate records in the practice management system
• Assist with patient check-in and check-out processes
• Collect payments, process insurance information, and explain financial responsibilities as needed
• Coordinate appointment reminders, confirmations, and follow-up communication
• Support treatment presentation and help patients understand next steps when appropriate
• Work closely with clinical and administrative team members to ensure smooth office operations
• Maintain a clean, organized, and professional front desk area
• Handle sensitive information with discretion and confidentiality

Qualifications

• Prior experience in a dental or medical front office setting preferred
• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Comfortable using scheduling and patient management software
• Ability to multitask and remain composed in a fast-paced environment
• Basic understanding of insurance verification and payment processing preferred
• Professional, dependable, and team-oriented approach
• Ability to maintain confidentiality and follow office policies and procedures
• Bilingual in English and Spanish (required)

Preferred Skills

• Experience with dental terminology and treatment codes
• Knowledge of insurance plans, claims, and patient account management
• Previous experience with appointment coordination and recall systems
• Familiarity with electronic health record or practice management systems

What We Offer

• A supportive and collaborative work environment
• Opportunity to grow your skills in a professional dental practice
• Competitive compensation based on experience
• Training and ongoing support to help you succeed in the role
• PTO and paid Holidays
• Medical and Vision
• Additional wellness benefits