CUSTOMER EXPERIENCE SPECIALIST (MicroDental California, Livermore, CA)

MICRO DENTAL LABORATORIES INC; Livermore (CA); On-site; USD 33,062 - 36,423; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Vacation and holidays

Job summary

A dental solutions company located in Livermore, California is seeking a Customer Experience Specialist to enhance customer relations and retention in a dynamic environment. The role emphasizes strong communication, digital support, and collaboration with technical teams to meet customer needs. Ideal candidates will have experience in dental and sales, with a focus on building lasting relationships. This position offers competitive pay of $24.00 - $26.44 per hour with a comprehensive benefits package.

Qualifications

• 3+ years previous experience in a dental profession preferred.
• Previous experience in a sales or telephonic sales position.
• Strong initiative, assertiveness, and self-motivation.

Responsibilities

• Retain and increase orders from existing and potential customers.
• Improve customer satisfaction using excellent communication skills.
• Collaborate with internal teams for digital adoption and growth.

Skills

Excellent computer knowledge

Telephone skills

Digital scan review

Relationship-building

Sales experience

Job description

CUSTOMER EXPERIENCE SPECIALIST (MicroDental California, Livermore, CA)

MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized Customer Experience Specialist to join our company.

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays

Investments in the latest technology

Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills

Retain and increase orders from existing and potential customers within an assigned geographical territory

Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset

Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory

Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities

Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails

Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment

Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars

All other duties as assigned or as otherwise required

Qualifications

Excellent computer knowledge and telephone skills, digital scan review preferred

3+ years previous experience in a dental profession preferred

Previous experience working in a sales or telephonic sales position

Must be a self-starter with good initiative, assertiveness, and self-motivation to resolve potential conflicts with customers

Ability and willingness to reasonably make decisions, receive feedback and take calculated risks

Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision

Strong relationship-building and networking skills

Pay

$24.00 - $26.44 per hour

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.