Dental Customer Support Representative

Modern Dental Laboratories; Ulmar (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Modern Dental Laboratory USA, a world-class, rapidly growing company, is seeking a detail-oriented Customer Support Representative to join our Livermore team. You will handle shipping logistics, data entry, and customer inquiries via phone, email, and blog, supporting dentists and their teams with timely information.

Ideal candidates have strong communication, organization, and multitasking abilities, and can stand for long periods while assisting with case entry and shipping tasks in a

Qualifications

• Knowledge of dental lab products and techniques preferred.
• Strong communication skills (verbal and written).
• Ability to stand for long periods and lift up to 30 lbs.
• High school diploma or equivalent required.
• Self-motivated with strong organizational skills.
• Basic computer knowledge and ability to learn new programs.

Responsibilities

• Track, enter, and research information in current systems.
• Prepare shipping materials by weighing, stamping, and labeling invoices.
• Disinfect incoming cases following safety processes.
• Provide exceptional customer service via phone, email, and blog.
• Assemble and fill boxes for shipment.
• Assist with routing internal drivers for pickup and delivery.
• Maintain inventory of shipping materials.
• Support employees and managers with shipping-related tasks.
• Perform other duties as assigned.

Skills

Communication

Attention to detail

Organization

Customer service

Team player

Multitasking

Computer literacy

Physical stamina

Education

High school diploma or equivalent

Job description

Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Customer Support Representative to join our team in Livermore, California.

Our Company has the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
• Investments in the latest technology
• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Job Description

Primary Responsibilities & Skills:

• Responsible for tracking, entering, and researching information in current systems
• Prepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
• Disinfect all incoming cases following laboratory safety processes
• Provide exceptional customer service via phone, email, and blog
• Assemble and fill boxes with items that need to be shipped
• Unload, sort, and prioritize incoming packages for case entry
• Maintain inventory of shipping materials and supplies
• Provide support to employees and managers in the handling of all shipping related activities, including routing internal drivers for package pickup and delivery
• All other duties as assigned or as otherwise required

Qualifications

Qualifications:

• Knowledge of dental lab products, materials, and techniques preferred
• Basic computer knowledge with ability to learn new programs
• Strong interpersonal, verbal, and written communication
• High attention to detail with the upmost accuracy is required
• Understanding of general administrative policies and procedures
• Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
• Maintain clean equipment and work area
• Ability to stand for long periods of time; Ability to lift up to 30 lbs.
• Team Player a MUST
• High school diploma or equivalent required

Additional Information

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.