Dental Contact Center Specialist - Customer Success

Specialty Appliances, Inc.; Cumming (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-term Disability Insurance

AD&D and Life Insurance Policies

Paid Vacation

9 Paid Company Holidays

401(k) with company match

Bonus Plan

Job summary

Specialty Appliances, Inc. is seeking a Customer Service Representative to join our customer success team in a high-volume environment serving orthodontic and dental offices.

You will be the voice of our company, answering product questions, resolving issues, and guiding customers toward the right solutions. You should enjoy talking with people, communicating clearly by phone and email, and have experience in similar settings.

Qualifications

• Experience in a high-volume call center environment.
• Knowledge of Orthodontic/Dental terminology is a plus.
• Must read, write, speak and understand English fluently.
• Bilingual in Spanish is a plus.

Responsibilities

• Respond to incoming calls and emails with warmth, confidence, and professionalism.
• Provide knowledgeable support regarding appliances, products, and services.
• Assist customers promptly with orders, questions, or concerns.
• Build strong relationships and trust with clients.
• Provide information on ship dates and fabrication timelines.
• Educate and cross-sell customers as appropriate.
• Take retail orders and process returns as needed.

Skills

Call center experience

Orthodontic terminology

English fluency

Spanish (bilingual)

Communication skills

Customer focus

Upselling

MS Office

Detail oriented

Adaptable

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Specialty Appliances, Inc. is seeking a Customer Service Representative to join our customer success team in a high-volume environment serving orthodontic and dental offices.

You will be the voice of our company, answering product questions, resolving issues, and guiding customers toward the right solutions. You should enjoy talking with people, communicating clearly by phone and email, and have experience in similar settings.