Communication Center Specialist

D4C Dental Brands, Inc.; Woodstock (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

401K program

Paid leave

Dental discounts

Work from home after 1 year

Job summary

D4C Dental Brands is seeking a Communication Center Specialist in Woodstock, GA. The role centers on answering and routing incoming calls and scheduling dental and orthodontic appointments for patients.

You will need a friendly demeanor, strong conflict resolution, and the ability to organize inquiries efficiently. This position offers a Monday–Friday schedule with a potential work-from-home option after one year of in-office employment.

Qualifications

• High school diploma or GED required.
• Experience in a busy environment preferred.
• Excellent written and verbal communication skills.
• Independent thinker with a can-do attitude.
• Reliable and a strong team player.

Responsibilities

• Answer and route all incoming queue calls.
• Schedule dental and orthodontic appointments for patients.
• Advocate for patients and ensure inquiries are addressed promptly.
• Assist with various administrative tasks as needed.

Skills

Customer service

Communication

Typing

Team player

Reliability

Education

High school diploma or GED

Job description

Show Map

• Location 2230 Towne Lake Pkwy,Bldg 1100 Ste 140,Woodstock, GA, 30189,United States
• Industry Offices of Dentists
• Employee Type Non-Exempt

Description

The Communication Center Specialist will be responsible for answering and routing all incoming queue calls.

We are looking for talented individuals to assist us in providing a 5-star customer experience for our patients on behalf of our affiliated pediatric dental and orthodontic practices. The Specialist’s primary responsibility will be scheduling patients for dental and orthodontic appointments. Specialist must have a friendly demeanor, the ability to quickly make a personal connection with callers, possess strong conflict resolution skills and properly organize inquiries and requests to ensure they are addressed in a timely manner.

Why work at D4C Dental Brands?

• This is a position where you can make a difference by helping children achieve a lifetime of great oral health.
• We foster a family atmosphere where co-workers are very close and take care of each other.
• Inbound call center (no outbound cold calling!)
• Monday through Friday work schedule. Spend weekends with family and friends!
• Competitive benefits package that includes: group health coverage, disability insurance, 401K retirement opportunities, paid leave and attractive dental and orthodontic treatment discounts.
• Work from home option after completing one full year of in-office employment.
• Competitive pay

Job Requirements

• Provide a high level of customer service to all callers,
• Care for and be an advocate for our patients,
• Address caller’s needs in an efficient and timely manner.
• Assist in various administrative functions as needed.
• Follow company and department procedures and guidelines.

Minimum Qualifications and Skills

• High school graduate (or GED)
• Experience working in a busy environment
• Excellent written and verbal communication skills
• Independent thinker
• Proficient in spelling and typing
• Ability to be a team player
• Must be reliable

Bonus Points for the following skills:

• Bilingual (Spanish) – The ability to read, write and speak fluently in Spanish and English.
• Basic knowledge of dental terminology

About D4C Dental Brands

Work that Matters

At D4C Dental Brands, team members are positioned to make a difference in the lives of patients. As the leading and fastest growing support organization for specialty dental practices, we are able to enhance and advance the overall patient experience. Our success comes from our focus on supporting high quality patient care and our shared vision of "Raising the Standard in children's oral health." If you're ready to make a difference in the lives of children – and to positively impact the healthcare system at large – there's no better place to make this happen. We believe that when committed teams come together with dedicated expert dentists for the purpose of helping children achieve a lifetime of great oral health, the results are tremendous. This shared commitment is the foundation to everything we do.