Customer Support Specialist - Remote USA

Angel Aligner; Wisconsin; Remote; USD 45,000 - 65,000; Full time

Job summary

Angel Aligner is seeking a Customer Support Specialist to collaborate with Area Sales Managers and deliver exceptional service to customers. The role emphasizes maintaining strong relationships for retention and satisfaction, with a focus on resolving complex inquiries and ensuring accurate pricing through the order-to-invoice process.

The position supports remote work with travel up to 10% for key events, requiring excellent English communication and the ability to manage multiple accounts with

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3 years of experience in communications, marketing, sales, account management, or customer success.
• Dental or orthodontic experience is a plus.
• Experience with CRM software and project management tools.

Responsibilities

• Assist Area Sales Managers to provide timely solutions to customer inquiries.
• Serve as the day-to-day contact via phone, email, and chat for assigned accounts to handle complex issues or to provide additional expertise when needed.
• Partner with our Implementation Specialists to review the customer journey, share feedback, problem-solve, and provide assistance to improve the overall customer experience.
• Verify accuracy of pricing and promotions from order entry to invoice.
• Facilitate interaction and workflow among team members and multiple departments to ensure timely deliverables.
• Follow up with customers to ensure their technical issues are resolved.
• Manage quality control of products delivered.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Microsoft Office / Excel

Analytical thinking

Tech-savviness

Education

Bachelor’s degree or equivalent experience

Tools

CRM software

Project management tools

Job description

The Customer Support Specialist works closely with our Area Sales Managers to provide exceptional service to our customers. This role develops and maintains great relationships to ensure customer retention and satisfaction.

Supervisory Responsibilities:

None

Essential Functions, Duties & Responsibilities:

• Assist Area Sales Managers to provide timely solutions to customer inquiries.
• Serve as the day-to-day contact via phone, email, and chat for assigned accounts to handle complex issues or to provide additional expertise when needed.
• Partner with our Implementation Specialists to review the customer journey, share feedback, problem-solve, and provide assistance to improve the overall customer experience.
• Verify accuracy of pricing and promotions from order entry to invoice.
• Facilitate interaction and workflow among team members and multiple departments to ensure timely deliverables.
• Follow up with customers to ensure their technical issues are resolved.
• Manage quality control of products delivered.

Travel Requirements:

• This is a remote-based role, however, up to 10% travel may be required to attend key industry and corporate events.

Required Skills & Abilities:

• Excellent interpersonal, listening and customer service skills
• Excellent verbal and written communication skills
• Fluent in verbal, written and professional English, bilingual language is a plus
• Ability to juggle multiple account management projects at one time, while maintaining sharp attention to detail
• Advanced computer skills, including Microsoft Office and Excel
• Strong analytical, process-oriented, and creative problem-solving skills
• Ability to learn and engage with new technologies

Education and Experience:

• Bachelor’s degree or equivalent experience required
• Minimum of 3 years of experience in communications, marketing, sales, account management, or customer success required
• Dental or orthodontic experience is a plus
• Experience with CRM software and project management tools

Physical Requirements:

• Regularly communicate with others by phone, email or virtual meetings.
• Prolonged periods sitting at a desk and working on a computer, as well as the ability to stand for prolonged periods working convention booths.