Dental Clinic Operations Manager

Family Health Center; Marshfield (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Family Health Center in Chippewa Falls, WI is seeking an Assistant Manager - Dental to lead daily operations in the dental department. You will supervise clinical staff, coordinate scheduling, and ensure service quality while supporting organizational goals.

This role fosters operational excellence and collaborative leadership across teams. The position requires at least five years in a dental technical role with leadership experience, plus degrees in Business/Management or related fields; BLS

Qualifications

• High school diploma or equivalent; at least five years in the technical function of the role (as a dental assistant or hygienist), including at least two years in a leadership position demonstrating effective leadership and team-building capabilities.
• Associate's degree in Business, Management, or a related technical field; at least three years in the technical function of the role (as a dental assistant or hygienist), including at least one year in a leadership position demonstrating effective leadership and team-building capabilities.
• Bachelor's degree in Business, Management, or a related field; at least one year in the technical function of the role (as a dental assistant or hygienist), including at least one year in a leadership position demonstrating effective leadership and team-building capabilities.
• Certified Dental Assistant (DANB) or Registered Dental Hygienist preferred; Basic Life Support (BLS) certification required within three months of hire; Valid Wisconsin Driver's License required with an acceptable MVR per FHC guidelines.

Responsibilities

• Resolves customer and staff conflicts in a timely and effective manner, escalating concerns to departmental leadership as appropriate to ensure resolution and service continuity.
• Analyzes current workflows and processes, communicating and promoting best practices to ensure consistency and operational efficiency.
• Communicates clear performance expectations, collaborates with staff to set goals aligned with organizational initiatives, and supports efforts to achieve timely and effective outcomes.
• Maintains strong working relationships with internal teams, departmental and organizational leaders, and key stakeholders to support collaboration and communication.
• Oversees compliance with applicable regulatory standards within the assigned area of responsibility.
• Directly supervises clinical operations and associated staff to ensure consistency and efficiency.
• Manages clinical staff scheduling and staffing levels to meet patient care needs while adhering to established budgetary guidelines.
• Provides leadership, mentorship, coaching, and education to staff, fostering professional development and supporting performance aligned with organizational standards.
• Supports departmental leadership in the development, implementation, and execution of strategic goals in alignment with the mission and vision of the organization.
• Assists in the disciplinary process and contributes to staff performance appraisals to ensure accountability and professional growth.
• Develops, revises, and communicates policies and procedures to ensure ongoing compliance with organizational and regulatory requirements.
• Serves as a technical resource to staff, offering subject matter expertise and appropriate education to ensure competency and quality.
• Assists in managing departmental expenses to meet financial goals and support organizational productivity outcomes; to include supply inventory, management and ordering; assisting with equipment function, repair/replacement.

Skills

Leadership

Staff management

Conflict resolution

Communication

Policy adherence

Education

High school diploma or equivalent

Associate's degree in Business/Management/technical field

Bachelor's degree in Business/Management/related field

Job description

Family Health Center in Chippewa Falls, WI is seeking an Assistant Manager - Dental to lead daily operations in the dental department. You will supervise clinical staff, coordinate scheduling, and ensure service quality while supporting organizational goals.

This role fosters operational excellence and collaborative leadership across teams. The position requires at least five years in a dental technical role with leadership experience, plus degrees in Business/Management or related fields; BLS