Dental Clinic Office Manager

Main Street Dental Care LLC; Union City (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Job summary

A community dental practice is seeking a Front Office Manager to oversee front desk operations, ensuring excellent patient service and managing insurance-related workflows. The ideal candidate will have 4-7 years of experience in a front desk role, along with a background in managing accounts and a passion for working with people. Fluency in English and Spanish is essential. This position offers a collaborative environment within a dedicated team.

Qualifications

• 4-7 years of frontdesk experience required.
• 3+ years working with insurances including claims and credentialing.
• 1+ year in a supervisory role.

Responsibilities

• Manage end-to-end frontdesk operations.
• Ensure patients receive excellent service.
• Supervise accounts receivables and payables.

Skills

Fluent in English and Spanish

Excellent communication skills

Detail oriented

Intermediate to expert knowledge in Microsoft Office Suite

Team player

Tools

EagleSoft

Job description

Benefits:

Paid time off

401(k)

401(k) matching

About the Role

We are looking for a detail oriented and people-focused Front Office Manager to join our expanding team! You’ll be managing all of our frontdesk workflows - including patient scheduling and management, accounts receivables, inventory order placement and more. You’ll become an expert at navigating our frontdesk and backdesk software, will be the first and last touchpoint with all patients (ensuring excellent service quality!), and ensure the frontdesk operations are running smoothly. If you have an eye for detail and are a people-person, this is the job for you!

What You’ll Do

End-to-end frontdesk operations management

Patient scheduling and management - ensuring all of our patients receive excellent, professional and friendly service from start to finish

Insurance management - from applications to payment submissions, up through credentialing new doctors

A touch of team supervision - doing a bit of quality control to ensure the complexities involved in medical POS and insurance management workflows managed by others are kept orderly

Accounts receivables - ensure that our AR is managed in an organized and safe manner

Accounts payables - work with our back office team to order essential dental supplies

Work with our Directorr on workflow optimizations

Ad hoc duties that will crop up during expansion

Required Qualifications

4-7 years of frontdesk experience

>3 years working with insurances, including claim submission, pre-authorization submission, checking patient eligibility and benefits and credentialing

>1 year in a supervisory role - ensuring your team is well trained and workflows are being maintained

Fluent in English and Spanish

Excellent communication skills

Intermediate to expert knowledge in Microsoft Office Suite - primarily Word and Excel

People-person - you love to work with people, and can manage even the most difficult situations with a level-head and a smile

Self-starter - can work well independently

Detail oriented and very organized, as you’ll be managing several workflows in tandem

Team player - we're a lean team and must work well together

Reliable

Preferred Qualifications

Experience with EagleSoft

Experience working in a clinical setting

Experience with operatory treatment set up and an understanding of standard clinical procedures

X-ray license, or experience taking X-rays

About Us

We're more than just a dental practice- we're a tight-knit community and dental practice dedicated to fostering love, compassion, and excellence in oral health care. Our lead dentist, Dr. Villalobos, is the epitome of professionalism, skill, and dedication. Her passion led her to graduate from the prestigious New York University College of Dentistry as she continuously pursues and participates in continuing education classes to stay up to date on new scientific findings and cutting-edge technologies. Her knowledge and 30+ years of experience, coupled with her unwavering passion, make her an expert in her field.

Among our team members are several experienced doctors, including Dr. Patti and Dr. Suero, both graduates of Columbia University, with over 30 years of training and experience in North Jersey. Dr. Patti specializes in pediatric dentistry, while Dr. Suero focuses on serving the underserved Latinx community.

With a patient-centered approach, we prioritize individual needs and preferences, striving to exceed expectations with every visit. Our dedication to excellence drives us to provide top-quality service, setting the standard for dental care in our community.

Equal Opportunity Statement

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.