Dental Office Manager: Patient Experience & Operations

Friendly Dental Group; Charlotte (NC); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid holidays

401(k)

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Employee discounts

Job summary

Friendly Dental Group in Charlotte, NC is seeking an energetic Office Manager to support our expanding team and ensure a smooth patient experience while overseeing front-office operations.

The ideal candidate has at least 3 years in a general dentistry office, is proficient with dental software, understands insurance and billing, and communicates clearly with patients and staff. Bilingual English/Spanish is a plus.

Qualifications

• Minimum 3 years of experience in a general dentistry office.
• Strong understanding of dental insurance, billing and claims processes.
• Experience with dental practice software (Dentrix/Eaglesoft/Open Dental).

Responsibilities

• Manage incoming calls, patient inquiries, and appointment scheduling.
• Verify insurance benefits ahead of patient appointments and maintain accurate records.
• Confirm appointments and review estimated out-of-pocket costs with patients; provide basic insurance guidance when needed.
• Review treatment plans with patients, discuss financial estimates, and ensure all documentation is signed and scanned.
• Submit pre-authorizations prior to treatment when required.
• Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered.
• Prepare, review, and submit insurance claims promptly and correctly.
• Reconcile EOBs and insurance payments; confirm allowable amounts and post payments and write-offs accurately.
• Follow up on unpaid claims, insurance denials, and outstanding balances in a timely manner.
• Support daily front-office operations, including check-in, check-out, and coordinating with clinical teams.

Skills

Dental front-office management

Excellent communication

Multitasking

Team player

Bilingual English/Spanish

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Benefits:

• Paid holidays
• 401(k)
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Employee discounts

Office Manager – Galleria

We are an established and growing dental practice seeking an energetic, well-spoken, and motivated Office Manager to support our expanding team. This role plays a key part in creating a smooth and welcoming patient experience while ensuring day-to-day operations run efficiently. We’re looking for someone who brings professionalism, strong communication skills, and a proactive approach to overseeing front-office responsibilities.

What You’ll Do

• Manage incoming calls, patient inquiries, and appointment scheduling.
• Verify insurance benefits ahead of patient appointments and maintain accurate records.
• Confirm appointments and review estimated out-of-pocket costs with patients; provide basic insurance guidance when needed.
• Review treatment plans with patients, discuss financial estimates, and ensure all documentation is signed and scanned.
• Submit pre-authorizations prior to treatment when required.
• Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered.
• Prepare, review, and submit insurance claims promptly and correctly.
• Reconcile EOBs and insurance payments; confirm allowable amounts and post payments and write-offs accurately.
• Follow up on unpaid claims, insurance denials, and outstanding balances in a timely manner.
• Support daily front-office operations, including check-in, check-out, and coordinating with clinical teams.

What We’re Looking For

• Minimum 3 years of experience in a general dentistry office.
• Strong understanding of dental insurance, billing, and claims processes.
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software.
• Excellent communication skills and a team-driven mindset.
• Ability to multitask and stay organized in a busy, patient-focused environment.
• Bilingual (English/Spanish) abilities are a plus.

Why Join Us

Friendly Dental Group is known for delivering quality patient care in a supportive, team-oriented setting. We value reliability, partnership, and a strong service mindset. If you’re looking for a practice where you can grow and contribute to a positive patient experience, we’d love to connect.