Dental Treatment Coordinator

Main Street Dental Care; Village of Spring Valley (NY); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Paid time off

Descripción de la vacante

Main Street Dental Care in New York is seeking a Dental Treatment Coordinator to manage the patient journey from scheduling to treatment planning. You will master frontdesk and backdesk software, coordinate with dentists, ensure excellent service quality, and support patient experience across touchpoints.

The role requires strong organization, bilingual English/Spanish, and experience handling insurance workflows, referrals, and communications with patients and providers.

Formación

• 4-7 years of frontdesk experience.
• >3 years working with insurances, including claim submission, pre-authorization submission, checking patient eligibility and benefits and credentialing
• >1 year in a supervisory role
• >1 year in a sales or customer service role
• Fluent in English and Spanish
• Excellent communication skills
• Intermediate to expert knowledge in Microsoft Office Suite

Responsabilidades

• End-to-end patient experience from scheduling to post-op care and treatment plans.
• Patient scheduling and management with professional and friendly service.
• Explaining treatment plans and educating patients on oral health benefits.
• Insurance management from applications to credentialing new doctors
• Team supervision to ensure workflows are orderly
• Accounts receivables management
• Collaborating with the Director on workflow optimizations
• Ad hoc duties during expansion

Conocimientos

Customer service

Bilingual English/Spanish

Excellent communication

Detail oriented

Independent worker

Educación

High school diploma or equivalent

Herramientas

EagleSoft

Microsoft Word

Microsoft Excel

Descripción del empleo

About The Role

We are looking for a detail oriented and people-focused Dental Treatment Coordinator to join our expanding team! You’ll be managing our patient experience and journey - from the initial touchpoints of scheduling to the discussion and implementation of a patient's overall treatment plan as recommended by our dentists. You will become an expert at navigating our frontdesk and backdesk software, will be the key touchpoint with all patients (ensuring excellent service quality!), and ensure the frontdesk operations are running smoothly. If you have an eye for detail and are a people-person, this is the job for you!

Benefits

• 401(k)
• 401(k) matching
• Paid time off

What You’ll Do

• End-to-end patient experience, from frontdesk operations to post-op care and treatment plans.
• Patient scheduling and management - ensuring all of our patients receive excellent, professional and friendly service from start to finish
• Explaining treatment plans to patients and educating them on the benefits of oral health
• Insurance management - from applications to payment submissions, up through credentialing new doctors
• Team supervision - Occasional quality control to ensure the complexities involved in medical POS and insurance management workflows managed by others are kept orderly
• Accounts receivables - ensure that our AR is managed in an organized and safe manner
• Work with our Director on workflow optimizations
• Ad hoc duties that will crop up during expansion

Required Qualifications

• 4-7 years of frontdesk experience
• >3 years working with insurances, including claim submission, pre-authorization submission, checking patient eligibility and benefits and credentialing
• >1 year in a supervisory role - ensuring your team is well trained and workflows are being maintained
• >1 year in a sales or customer service role
• Fluent in English and Spanish
• Excellent communication skills
• Intermediate to expert knowledge in Microsoft Office Suite - primarily Word and Excel
• People-person
• Self-starter - works well independently
• Detail oriented and very organized, as you’ll be managing several workflows in tandem
• Team player - we're a lean team and must work well together
• Reliable

Preferred Qualifications

• Experience with EagleSoft
• Experience working in a clinical setting
• Experience with operatory treatment set up and an understanding of standard clinical procedures
• X-ray license, or experience taking X-rays

About Us

We're more than just a dental practice- we're a tight-knit community and dental practice dedicated to fostering love, compassion, and excellence in oral health care. Our lead dentist, Dr. Villalobos, is the epitome of professionalism, skill, and dedication. Her passion led her to graduate from the prestigious New York University College of Dentistry as she continuously pursues and participates in continuing education classes to stay up to date on new scientific findings and cutting-edge technologies. Her knowledge and 30+ years of experience, coupled with her unwavering passion, make her an expert in her field.

Among our team members are several experienced doctors, including Dr. Patti and Dr. Suero, both graduates of Columbia University, with over 30 years of training and experience in North Jersey. Dr. Patti specializes in pediatric dentistry, while Dr. Suero focuses on serving the underserved Latinx community.

With a patient-centered approach, we prioritize individual needs and preferences, striving to exceed expectations with every visit. Our dedication to excellence drives us to provide top-quality service, setting the standard for dental care in our community.

Equal Opportunity Statement

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.