Customer Service Representative

StaffBuffalo; Town of Amherst (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Hourly pay $20-$21

Entry to early-career opportunity

Professional corporate environment

Customer-facing role

Learn product information

Job summary

StaffBuffalo in Amherst, NY is seeking a Customer Service Representative to handle a high volume of inbound calls and emails from dental professionals. You will assist with orders, answer product questions, track shipments, and help customers navigate the website.

The role emphasizes accuracy, strong communication, and the ability to multitask across order support and issue resolution while supporting Sales teams.

Qualifications

• Previous customer service experience required.
• Strong telephone presence with excellent verbal and written communication.
• Comfort handling inbound calls and emails throughout the day.
• Accurate computer and data-entry skills, including experience taking or entering customer orders.
• Strong problem-solving skills, patience with customers, and a professional, service-oriented approach.
• Ability to independently prioritize, multitask, learn product information, and answer customer questions.
• Experience in product-based customer service, Salesforce or another CRM, ERP or order-entry systems, dental, healthcare, medical products, manufacturing, distribution, package tracking, or complaint resolution is preferred.

Responsibilities

• Handle a high volume of inbound customer calls and emails with a professional, service-oriented approach.
• Assist customers with placing orders, entering order information accurately, and following up on products they have purchased.
• Answer product questions and learn product information to provide helpful customer support.
• Track shipments and assist customers with package and order status questions.
• Help customers navigate the company website and resolve customer issues or complaints with patience and strong problem-solving skills.
• Support Clinical Sales and Inside Sales Account Managers with customer service needs.
• Independently prioritize and multitask across customer inquiries, order support, and issue resolution throughout the day.

Skills

Customer service experience

Telephone presence

Verbal and written communication

Accurate data-entry

Problem-solving

Multitasking

CRM familiarity

Tools

Salesforce or other CRM

ERP systems

Order-entry systems

Job description

Customer Service Representative

StaffBuffalo is working with a professional organization in Amherst, NY to hire a Customer Service Representative, paying $20-$21/hour. This entry to early-career opportunity is ideal for someone with previous customer service experience who is ready for a change or interested in moving into a professional corporate customer service environment.

In this role, the Customer Service Representative will support customers who are primarily dental professionals and offices through a high volume of inbound calls and emails. You will assist customers with placing and following up on orders, answering product questions, tracking shipments, navigating the company website, and resolving issues with patience and professionalism.

The Customer Service Representative will also support Clinical Sales and Inside Sales Account Managers. This role is a strong fit for someone with a confident telephone presence, accurate computer and data-entry skills, strong problem-solving abilities, and an interest in learning product information to provide responsive, service-oriented support.

Responsibilities:

• Handle a high volume of inbound customer calls and emails with a professional, service-oriented approach.
• Assist customers with placing orders, entering order information accurately, and following up on products they have purchased.
• Answer product questions and learn product information to provide helpful customer support.
• Track shipments and assist customers with package and order status questions.
• Help customers navigate the company website and resolve customer issues or complaints with patience and strong problem-solving skills.
• Support Clinical Sales and Inside Sales Account Managers with customer service needs.
• Independently prioritize and multitask across customer inquiries, order support, and issue resolution throughout the day.

Qualifications:

• Previous customer service experience required.
• Strong telephone presence with excellent verbal and written communication skills.
• Comfort handling inbound calls and emails throughout the day.
• Accurate computer and data-entry skills, including experience taking or entering customer orders.
• Strong problem-solving skills, patience with customers, and a professional, service-oriented approach.
• Ability to independently prioritize, multitask, learn product information, and answer customer questions.
• Experience in product-based customer service, Salesforce or another CRM, ERP or order-entry systems, dental, healthcare, medical products, manufacturing, distribution, package tracking, or complaint resolution is preferred.

Benefits:

• $20-$21/hour compensation.
• Entry to early-career opportunity for candidates with previous customer service experience.
• Opportunity to move into a professional corporate customer service environment.
• Customer-facing role supporting dental professionals and offices.
• Varied customer support work across orders, product questions, shipment tracking, website navigation, and issue resolution.
• Opportunity to learn product information and build experience supporting both customers and sales teams.

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.