Dental Front Desk & Scheduling Specialist

Western New York Dental Group; Village of Williamsville (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Western New York Dental Group seeks a friendly front desk team member to answer phones, greet patients, schedule appointments and collect co-pays. This role requires strong customer service skills, basic dental terminology, and the ability to multi-task in a fast-paced dental office.

Responsibilities include checking patients in/out, scheduling appointments, processing paperwork, and explaining financial policies. A minimum of six months' experience and a high school diploma are required.

Qualifications

• Six months of similar job experience.
• Demonstrate ability to assume essential responsibilities of Patient Services Representative.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Education

High School Diploma or equivalent

Job description

Western New York Dental Group seeks a friendly front desk team member to answer phones, greet patients, schedule appointments and collect co-pays. This role requires strong customer service skills, basic dental terminology, and the ability to multi-task in a fast-paced dental office.

Responsibilities include checking patients in/out, scheduling appointments, processing paperwork, and explaining financial policies. A minimum of six months' experience and a high school diploma are required.