Dental Front Desk & Patient Services Associate

Western New York Dental Group; Town of Amherst (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

Western New York Dental Group is seeking a Front Desk/Patient Services Representative to join our team in New York. You will greet patients, answer phones, schedule appointments, and handle check-in/check-out procedures with accuracy and courtesy.

The role requires at least a high school diploma and six months of similar experience, plus strong scheduling, customer service, and basic computer skills in a dental office environment.

Qualifications

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative's essential responsibilities.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Education

Six months of similar job experience

High School Diploma or equivalent

Job description

Western New York Dental Group is seeking a Front Desk/Patient Services Representative to join our team in New York. You will greet patients, answer phones, schedule appointments, and handle check-in/check-out procedures with accuracy and courtesy.

The role requires at least a high school diploma and six months of similar experience, plus strong scheduling, customer service, and basic computer skills in a dental office environment.