Dental Center Patient Concierge and Scheduling Specialist

Harvard School of Dental Medicine; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance from day one

Retirement plans

Wellbeing resources

Tuition assistance

Commuter benefits

Job summary

Harvard School of Dental Medicine in Boston seeks a Patient Services Representative who engages patients, handles calls and emails, and supports front desk operations in a busy clinical setting. The role emphasizes excellent customer service, problem solving, and accurate data entry for demographics, billing, and insurance, with responsibilities including appointment scheduling and confirming follow-ups.

40 hours per week, on-site in the Longwood Medical Area, with benefits including paid time

Qualifications

• 1-3 years related work experience in a health care customer service role.
• Excellent interpersonal and communication skills in person and over the phone.
• Ability to work on-site in a clinical setting.

Responsibilities

• Answers, screens, and processes incoming calls and emails in a professional manner.
• Directs patient access by greeting, check-in/check-out, processing payments, and scheduling.
• Uses scheduling software to arrange patient appointments and maintains accurate records.
• Verifies demographics and insurance data, and inputs medical/dental history as required.
• Triages calls and emails for urgent information and routes to the appropriate staff.

Skills

Customer service

Problem solving

Communication skills

Independent thinking

Education

High School diploma or GED

Associate's degree

Job description

Harvard School of Dental Medicine in Boston seeks a Patient Services Representative who engages patients, handles calls and emails, and supports front desk operations in a busy clinical setting. The role emphasizes excellent customer service, problem solving, and accurate data entry for demographics, billing, and insurance, with responsibilities including appointment scheduling and confirming follow-ups.

40 hours per week, on-site in the Longwood Medical Area, with benefits including paid time