Dental Front Desk & Scheduling Concierge

Yeshiva University; New York (NY); Sur place; USD 41 000 - 58 000; Plein temps

Avantages offerts par ce poste

None

Résumé du poste

Yeshiva University’s College of Dental Medicine is expanding its DDS program and seeking a Patient Experience Concierge to support front desk operations and patient access. You will handle registration, scheduling, insurance checks, and communications for patients and visitors in a high-volume clinic environment.

The role partners with clinicians, faculty, and administrative staff to ensure accurate data in the electronic dental record and smooth patient flow, while upholding HIPAA and FERPA

Qualifications

• High school diploma or GED required; 5–7 years of experience in a dental, medical, healthcare, or other patient-facing healthcare environment required.
• Experience with patient registration, appointment scheduling, insurance verification, electronic health records, or dental practice management systems strongly preferred.
• Proficiency with Microsoft Office products, including Outlook, Word, and Excel, required.
• Experience working in a high-volume patient care environment preferred.

Responsabilités

• Manage front desk operations, serve as the primary point of contact for patients and visitors, greet patients, complete check-in and check-out, and support efficient patient flow throughout the clinic.
• Verify patient identity and confirm required demographic information at check-in, including date of birth, current address, telephone number, and insurance information.
• Ensure all required patient registration forms, acknowledgments, consents, and applicable policy forms are completed accurately and signed.
• Scan and upload current government-issued identification and dental insurance cards into the electronic patient record.
• Verify dental insurance eligibility and benefits prior to the patient's appointment and, when coverage is unverified or incomplete, use payer portals to obtain or confirm coverage information.
• Prepare and validate patient schedules at least three business days prior to scheduled appointments to ensure required information is complete and accurate.
• Maintain patient demographic, insurance, registration, and appointment information within the electronic dental record.
• Schedule, confirm, cancel, and reschedule patient appointments in accordance with scheduling protocols.
• Assist patients with patient portal access and completion of electronic registration information.
• Receive, respond to, and route patient calls and inquiries appropriately.
• Coordinate with Business Office regarding patient accounts, insurance matters, and financial requirements.
• Coordinate with stakeholders regarding patient arrivals, scheduling concerns, delays, and other factors affecting flow.
• Identify incomplete registration or insurance requirements and resolve items before or during visits.
• Maintain patient confidentiality and comply with HIPAA, FERPA, policies, and applicable laws.

Connaissances

Patient service

Communication

Attention to detail

Teamwork

Organization

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Yeshiva University’s College of Dental Medicine is expanding its DDS program and seeking a Patient Experience Concierge to support front desk operations and patient access. You will handle registration, scheduling, insurance checks, and communications for patients and visitors in a high-volume clinic environment.

The role partners with clinicians, faculty, and administrative staff to ensure accurate data in the electronic dental record and smooth patient flow, while upholding HIPAA and FERPA