Dental Assistant (Clinic Coordinator)

Indiana University; Indianapolis (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical and dental insurance

Tuition subsidy for IU courses

10+ paid holidays and winter break

Generous paid time off

Job summary

Indiana University School of Dentistry Indianapolis, IN is seeking a staff member to support the Graduate Operative Dentistry Clinic. The role includes scheduling appointments, ensuring adequate staff resources, answering phones, and handling billing and insurance processes.

Responsibilities also cover triage and handling patient and student inquiries, processing payments, and assisting in the clinic as needed.

Qualifications

• Requires at least a high school diploma or equivalent.
• Minimum 1 year of medical office or related experience.
• Proficient communication and strong professional comportment.
• Ability to manage patient scheduling and billing tasks.

Responsibilities

• Schedule patient appointments to support treatment and care.
• Ensure adequate staff resources to handle patient load.
• Answer phones and provide office information.
• Ensure clinic policy and regulatory compliance.
• Manage triage, patient/student queries, and escalate as needed.
• Process billing, apply insurance benefits and authorizations, and address discrepancies.
• Reconcile daily deposits and complete closing procedures.
• Place prescription orders and assist in clinic tasks.

Skills

Proficient communication

Professionalism

Time management

Quality focus

Flexibility

Dependability

Education

High school diploma or GED

1 year medical office experience

Indiana Radiology License (preferred)

Job description

Department COMPREHENSIVE CARE AND GENERAL (IN-DSCC-IUINA)

Department Information The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

Job Summary

This position will be supporting the Graduate Operative Dentistry Clinic at IU School of Dentistry.

General Responsibilities

• Schedules patient appointments to allow for effective treatment and patient care.
• Ensures proper staff resources are available to accommodate patient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures and regulations in clinics.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

RequiredHigh school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required1 year of medical office or related experience.

LICENSES AND CERTIFICATES

PreferredIndiana State Radiology License

SKILLS

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indiana School of Dentistry Indianapolis, IN. 46202

Advertised Salary

$19 - $21 per hour based on experience and internal equity

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
• Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: IntermediateFLSA: NonexemptJob Function: Health ServicesJob Family: Clinic Operations

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

CAMPUS Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.Contact Us Request SupportTelephone: 812-856-1234