Dental Access Navigator: Epic Scheduling Pro

Piedmont Health Services, Inc.; Chapel Hill (NC); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

403(b) Plan

Paid Holidays

CME

Job summary

Piedmont Health Services, Inc. is seeking a Dental Patient Access Representative to support appointment scheduling, registration, and referrals across the PHS network.

The role handles high call volume in a professional scheduling hub using the OCHIN EPIC system, with focus on dental services and revenue optimization. Duties include registering, scheduling, triaging emergencies, ensuring HIPAA compliance, and maintaining accurate appointment notes while delivering outstanding customer service in

Qualifications

• Diploma, high school diploma required.
• Excellent communication skills required.
• EPIC WISDOM experience required.

Responsibilities

• Manages large volumes of inbound dental calls and texts.
• Register, schedule, reschedule, or cancel appointments for multiple sites.
• Identify emergencies and follow triage protocols.
• Ensure HIPAA compliance and protect caller privacy.
• Coordinate appointments across the PHS network, with focus on dental.

Skills

Excellent communication

EPIC WISDOM

Bilingual English/Spanish

Dental scheduling

Customer service

Education

High school diploma

Tools

Dentrix

OCHIN EPIC

Job description

Piedmont Health Services, Inc. is seeking a Dental Patient Access Representative to support appointment scheduling, registration, and referrals across the PHS network.

The role handles high call volume in a professional scheduling hub using the OCHIN EPIC system, with focus on dental services and revenue optimization. Duties include registering, scheduling, triaging emergencies, ensuring HIPAA compliance, and maintaining accurate appointment notes while delivering outstanding customer service in