Dental Patient Access Representative

Piedmont Health Services Inc; North Carolina; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403(b) Plan

Paid Holidays

CME

Job summary

Piedmont Health Services, Inc. seeks a Dental Patient Access Representative to manage dental scheduling and registration across multiple sites. You will handle high volumes of calls and texts, ensuring accurate appointment timelines and HIPAA-compliant communication within the OCHIN EPIC system.

Preferred candidates are bilingual in Spanish and English with EPIC WISDOM experience. The role supports the Operations department and reports to the Patient Access Manager.

Qualifications

• Excellent communication skills required.
• EPIC WISDOM experience is required.
• Bilingual Spanish/English is preferred.
• Immunizations up-to-date prior to employment.

Responsibilities

• Handle a large volume of inbound dental calls and texts promptly.
• Register, schedule, reschedule, or cancel dental appointments across multiple sites.
• Coordinate dental appointments within the PHS network, with focus on dental services.
• Maintain HIPAA compliance and document notes accurately.

Skills

Excellent communication

EPIC WISDOM

Bilingual Spanish-English

Education

High school diploma

Tools

Dentrix

Job description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee.

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across many counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title

Dental Patient Access Representative

Department

Operations

Reports to

Patient Access Manager

Benefits

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position

Dental PAR works in a professional scheduling hub environment and perform the following functions for the appointment scheduling, registration and Internal referral management within OCHIN EPIC system. This job includes a very large amount of call volume and texts and must be able to manage multiple windows and provide excellent customer service. The role will also include ensuring Dental appointment requests are completed timely and accurately to maximize revenue and missed opportunity avoidance.

Work Location & Schedule

• Work Location: FLOAT (All PHS Sites As Needed)
• Schedule: Monday - Friday, 8:00am - 5:00pm, Saturday: PRN

Duties & Responsibilities

• Manages large amounts of inbound Dental calls and texts in a timely manner
• Monitors Call Performance Dashboards and OCHIN EPIC DENTAL WORK QUEUES to ensure metrics are
• met daily
• Register, Schedule, reschedule, or cancel appointments for multiple sites and dental providers following set guidelines
• Identify Emergency Situations and follow Triage Protocol
• Identify patients’ needs, determine resolution or appropriate course of action or redirection within the guidelines required
• Demonstrates understanding of HIPAA requirements to ensure caller privacy
• Keep abreast of and adhere to changes in scheduling and registration guidelines
• Follow appropriate protocols, policies and guidelines for scheduling, registration and referral management while
• maintaining excellent customer service
• Coordinate appointments across the PHS network including medical, dental and behavioral services (however focus is
• on DENTAL)
• Follow appropriate guidelines for phone and appointment notes documentation.
• Utilize appropriate resources, to provide timely responses and resolutions.

Education

Diploma, High school diploma.

Required

Excellent communication skills required. Must have EPIC WISDOM experience.

Preferred

Bilingual - fluent in Spanish and English. Preferred one to two years of Dental Scheduling and customer service in a dental health care setting. Dentrix experience.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

Pay Range

$16.43/Hourly - $22.08/Hourly (commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.