Dell Warranty Hardware Field Technician- Gainesville, FL

F2Onsite; Gainesville (FL); On-site; USD 25,000 - 41,000; Full time

Job summary

F2OnSite is seeking a Dell Field Technician to deliver on-site PC, laptop and server warranty repairs across multiple customers. You will work within our Field Services division, completing repairs and earning the Dell certifications online before taking on work orders.

Typical hours are 8am–6pm, Monday through Friday, with occasional after-hours or weekend assignments. You must provide your own tools and a car with valid insurance; a customer background check may be required.

Qualifications

• Must be able to complete warranty repairs on Dell PC, laptop and server hardware.
• Own tools required for field service work.
• Must have own car and valid auto insurance.

Responsibilities

• Provide on-site Dell warranty repair services to multiple customers.
• Complete work orders in a timely manner per assignment instructions.

Job description

This position provides the opportunity to become a Dell Certified Technician. These certifications must be completed prior to the technician being assigned work orders.

There is no cost to certify, and all training is done online.

The Opportunity

The Dell Field Technician will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on DELL (OEM) products.

Availability and other requirements for the Dell Hardware Field Technician position.

• Depending on the assignment, work orders need to be completed same day (Advanced) or next business day (Basic).
• The typical work availability requirement is 8am-6pm, Monday-Friday.
• There will be "out of hours” work assignments on occasion. On rare occasions, advanced work orders may come in after 6pm or weekends or "out of hours”. While they do not all have to be addressed in a 4 hour window, the technician does need to follow-up with the customer within a designated time frame so the customer is advised as to when the work will be completed.
• The work order volume will fluctuate day to day and week to week.
• Technicians in this position are required to provide their own tools. A list is provided.
• Technicians in this position are required to provide their own car and proof of insurance.
• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.