Dell Warranty Hardware Field Technician- Tallahassee, FL

F2Onsite; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

F2Onsite in Florida is seeking a Dell Field Technician to service customers daily, providing warranty repairs on Dell PCs, laptops and servers.

The role requires online training with no cost to certify; you must provide your own tools and vehicle and be prepared for occasional after-hours work and background checks where required.

Qualifications

• Must provide own tools and vehicle for field work.
• Candidates may be subject to drug and background checks by customers.

Responsibilities

• Provide on-site Dell field service to multiple customers daily.
• Perform warranty repairs on Dell PCs, laptops and servers.
• Complete work orders the same day or next business day depending on assignment.
• Communicate with customers to advise on service timelines.

Skills

Customer service

Technical troubleshooting

Time management

Tools

Own tools

Own vehicle

Job description

This position provides the opportunity to become a Dell Certified Technician. These certifications must be completed prior to the technician being assigned work orders.

There is no cost to certify, and all training is done online.

The Opportunity

The Dell Field Technician will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on DELL (OEM) products.

Availability and other requirements for the Dell Hardware Field Technician position.

• Depending on the assignment, work orders need to be completed same day (Advanced) or next business day (Basic).
• The typical work availability requirement is 8am-6pm, Monday-Friday.
• There will be "out of hours" work assignments on occasion. On rare occasions, advanced work orders may come in after 6pm or weekends or "out of hours". While they do not all have to be addressed in a 4 hour window, the technician does need to follow-up with the customer within a designated time frame so the customer is advised as to when the work will be completed.
• The work order volume will fluctuate day to day and week to week.
• Technicians in this position are required to provide their own tools. A list is provided.
• Technicians in this position are required to provide their own car.
• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.
• "Except where prohibited by law, many employees and contractors of F2OnSite are required to obtain a Covid-19 vaccine, and new hires will be required to provide proof they have done so, or obtain an exemption or deferral based on a valid religious or medical reason, prior to beginning employment."

In addition to submitting a resume, applicants are required to complete our technical assessment. www.f2onsite.com/assessment. The technical assessment is not a test. It allows the applicant to answer multiple choice questions regarding his/her technical experience as well as what type of position is desired. It will take approximately 5-10 minutes to complete.