Dell Warranty Hardware Field Technician- Dothan, AL

F2Onsite; Dothan (AL); On-site; USD 25,000 - 36,000; Full time

Job summary

F2OnSite is seeking a Dell Field Technician to service Dell OEM PC, laptop and server warranty repairs on-site for multiple customers. Certifications are completed online with no cost, enabling assignment to work orders after training.

Typical hours are 8am-6pm, Monday-Friday, with occasional out-of-hours work. Technicians must supply their own tools and a vehicle with valid insurance, and may undergo a background check per customer requirements.

Qualifications

• Must complete Dell certifications online at no cost prior to work orders.
• Own tools, own car, and valid insurance required.
• Background check may be required by customers; comply with state laws.

Responsibilities

• Perform on-site warranty repairs for Dell OEM PCs, laptops and servers.
• Complete work orders same day or next business day depending on the assignment.
• Follow up with customers within designated timeframes after service.

Skills

Customer service

Diagnostics

Troubleshooting

Time management

Driver's license

Tools

Own tools

Own vehicle with insurance

Job description

This position provides the opportunity to become a Dell Certified Technician. These certifications must be completed prior to the technician being assigned work orders.

There is no cost to certify, and all training is done online.

The Opportunity

The Dell Field Technician will be providing service to multiple customers each day. Our Field Services division provides residential and commercial PC, Laptop and Server warranty repair services on DELL (OEM) products.

Availability and other requirements for the Dell Hardware Field Technician position.

• Depending on the assignment, work orders need to be completed same day (Advanced) or next business day (Basic).
• The typical work availability requirement is 8am-6pm, Monday-Friday.
• There will be "out of hours” work assignments on occasion. On rare occasions, advanced work orders may come in after 6pm or weekends or "out of hours”. While they do not all have to be addressed in a 4 hour window, the technician does need to follow-up with the customer within a designated time frame so the customer is advised as to when the work will be completed.
• The work order volume will fluctuate day to day and week to week.
• Technicians in this position are required to provide their own tools. A list is provided.
• Technicians in this position are required to provide their own car and proof of insurance.
• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.

In addition to submitting a resume, applicants are required to complete our technical assessment.

https://fs4.formsite.com/presources1/Engineer_Assess/index

The technical assessment is not a test. It allows the applicant to answer multiple choice questions regarding his/her technical experience as well as what type of position is desired. It will take approximately 5-10 minutes to complete.